Return and Exchange
Effective Date: 23.12.2023
At Aggarwal Electricals, we strive to provide you with high-quality products and an excellent shopping experience. We understand that there may be instances where you need to return or exchange a product. This Return and Exchange Policy outlines the terms and conditions for such situations.
1. Returns and Exchanges Eligibility:
1.1. Returns:
- Products must be returned within 3 days from the date of purchase.
- The product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase, such as an order confirmation or receipt, or a product opening Video is required for all returns.
1.2. Exchanges:
- Exchanges are accepted within 3 days from the date of purchase.
- The product must be in its original packaging and in unused condition.
- Proof of purchase is required for all exchanges.
2. Non-Returnable and Non-Exchangeable Items:
The following items are not eligible for return or exchange:
- Products that have been used or damaged after delivery.
- Products without a valid proof of purchase. Opening Box video is compulsory.
- Items that are specified as non-returnable at the time of purchase.
3. How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at aggarwalelectricals2511@gmail.com. Provide your order number, details of the item you wish to return or exchange, and the reason for the return or exchange. Our team will guide you through the process.
4. Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the product received is defective or damaged. We recommend using a trackable shipping service and obtaining a shipping receipt for your records.
5. Refunds and Credits:
Upon receiving the returned item and verifying its condition, we will process a refund or issue a credit to your original payment method. Please allow 7-10 days for the refund to be processed.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or provide a full refund, including shipping costs.
7. Changes to the Return and Exchange Policy:
Aggarwal Electricals reserves the right to modify or amend this policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
For further inquiries or clarification, please contact us at aggarwalelectricals2511@gmail.com.
Thank you for choosing Aggarwal Electricals.
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